Front Desk Agent

1 week ago

Colorado Springs, Colorado, United States Great Wolf Resorts Full time

**Job Title:** Front Desk Agent

**Job Summary:** At Great Wolf Resorts, we are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

**Key Responsibilities:**

  • Welcome guests by greeting, answering questions, and responding to requests
  • Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, and issuing guest room keys
  • Establish credit by verifying credit cards or obtaining cash
  • Direct guests to room by showing location on resort map
  • Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provide concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
  • Maintain records by entering room and guest account data
  • Collect revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Confirms guest identity for registering guests
  • Maintains a safe working environment by verifying, reporting, and acting in a safe manner

**Requirements:**

  • High School Diploma (or equivalent education/experience)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

**Preferred Qualifications:**

  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

**Physical Requirements:**

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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