Associate Product Manager for Technology Solutions

1 week ago

Austin, Texas, United States Marriott International Full time
Position: Product Manager II - Associate Enablement at Marriott International

ROLE OVERVIEW

  • Assists in the formulation of product strategies for technology offerings and services tailored to meet the requirements of management and team members.
  • Ensures exceptional client satisfaction and effective implementation of technology solutions across global Customer Engagement Centers.
  • Delivers product knowledge to support optimal business solutions for contact center technology platforms.
  • Collaborates closely with vendor partners in the realm of Contact Center Technologies.
  • Requires industry expertise, experience in technology, CRM systems, leadership capabilities, and financial management skills.

CANDIDATE PROFILE: Education and Experience Preferred

  • Bachelor's degree in Business Administration, Marketing, or a related field with a minimum of 2 years of professional experience, or 6+ years of relevant professional experience.

KEY RESPONSIBILITIES

  • Provide leadership for Associate Enablement Systems.
  • Utilize product dashboards to foster a decision-making culture.
  • Convert technology opportunities into tangible results.
  • Document product specifications and develop business cases.
  • Ensure deliverables align with Marriott standards.
  • Oversee product feature lifecycle and assist in procurement efforts.
  • Foster strong relationships with team members and stakeholders.

ENGAGING WITH STAKEHOLDERS

  • Establish and maintain effective relationships with internal and external stakeholders.
  • Communicate updates on key initiatives and engage leadership to address any gaps.

TEAM LEADERSHIP

  • Participate in the recruitment, development, and retention of diverse talent.
  • Foster a team environment that promotes accountability and innovation.
  • Set clear organizational goals and expectations for direct reports.

CULTIVATING A GLOBAL MINDSET

  • Advocate for diversity, inclusion, and a multicultural workforce.
  • Establish partnerships across teams and industries.
  • Implement programs that promote inclusion and engagement.

BUILDING STRATEGIC PARTNERSHIPS

  • Develop strong working relationships across departments.
  • Create a supportive work environment and set expectations for shared goals.
  • Identify and nurture talent for leadership roles.

DEVELOPING TALENT

  • Set behavioral expectations and provide ongoing coaching.
  • Identify development needs and conduct talent reviews.
  • Support the successful onboarding of new hires.

ENHANCING ORGANIZATIONAL CAPABILITY

  • Improve departmental and team structures, ensuring clear leadership responsibilities.
  • Establish systems to manage performance and decision-making authority.
  • Enhance communication and professional demeanor.

PROFESSIONAL COMMUNICATION

  • Utilize appropriate communication styles and effectively influence others.
  • Maintain a leadership style that conveys confidence and respect.
  • Keep leaders informed and exemplify ethical leadership.

LEADING WITH VISION AND VALUES

  • Model ethical leadership and promote a compelling organizational vision.
  • Develop and implement programs aligned with core values.
  • Manage change positively and encourage commitment.

PROBLEM SOLVING AND DECISION MAKING

  • Set expectations for resolving complex issues and involve key stakeholders.
  • Utilize data to assess alternatives and guide others in decision-making.
  • Develop strategies and resources for effective problem-solving.

STRATEGY DEVELOPMENT

  • Demonstrate a strong understanding of company strategies and leverage data for decision-making.
  • Translate global strategies into actionable plans for business impact.
  • Build program strategies and secure stakeholder commitment.

BUSINESS ACUMEN AND CONTINUOUS LEARNING

  • Leverage market insights to identify improvement opportunities.
  • Monitor market changes, establish standards, and evaluate performance.
  • Model data-driven business decision-making focused on profitability.

EXECUTION MANAGEMENT

  • Coordinate work responsibilities, communicate expectations, and promote collaboration.
  • Acknowledge achievements and reinforce a culture of accountability and innovation.
  • Drive results and effectively monitor performance.

STRATEGY EXECUTION

  • Clarify work requirements and delegate tasks effectively.
  • Identify resources necessary for project success and monitor work quality.
  • Guide on tracking project milestones and maintaining work quality.

COMPENSATION for various states: California, Colorado, Hawaii, New York, Washington. In addition to the annual salary, the position offers a range of benefits and a hybrid work environment.

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