Orthopaedics Practice Assistant II

1 week ago


Brookline, Massachusetts, United States Brigham and Women's Hospital Full time
Job Summary

We are seeking a highly skilled and detail-oriented Practice Assistant II to join our team at Brigham and Women's Hospital. As a key member of our ambulatory rehabilitation department, you will be responsible for providing exceptional patient care and administrative support to our clinicians and staff.

Key Responsibilities
  • Provide excellent patient care and customer service, ensuring a positive experience for all patients and visitors.
  • Manage patient scheduling, including entering complete information, booking appointments, and confirming patient visits.
  • Operate multi-line telephone consoles, screen calls, and provide information to callers, recording and transmitting messages as needed.
  • Prepare and distribute patient reported outcome measures, and identify issues related to insurance/registration.
  • Assist in training new clinical and front desk staff, and provide support to managed care coordinator as needed.
  • Maintain confidentiality and privacy, adhering to HIPAA/PHI guidelines.
Requirements
  • Minimum of a high school diploma or GED, with some level of higher education preferred.
  • Three or more years of customer service experience or experience in a hospital setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Computer literacy, including competence in Microsoft Office suite and experience in computer-based appointment scheduling.
Working at Brigham and Women's Hospital

We are an Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional patient care.



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