Healthcare Customer Experience Coordinator
2 weeks ago
At NxT Level, we're committed to delivering exceptional healthcare experiences to our members. As a Customer Experience Coordinator, you'll play a vital role in ensuring our members receive the care they deserve.
Key Responsibilities:- Provide outreach and support to Medicare members, navigating them through their healthcare journey.
- Collaborate with our partners to facilitate member experiences, including referrals and authorizations.
- Utilize interpreter services as needed to communicate with members in their preferred language.
- Manage case ownership of Tier 1, Tier 2, and Tier 3 matters, resolving issues efficiently and effectively.
- Excel in customer service, contributing to a culture of going above and beyond to ensure member satisfaction.
- Language Skills: Ability to read, interpret, and communicate effectively in English.
- Mathematical Skills: Basic arithmetic skills, including addition, subtraction, multiplication, and division.
- Reasoning Skills: Ability to apply common sense and problem-solving skills in standardized situations.
- Basic understanding of Microsoft Office products, including Word, PowerPoint, and Excel.
- Computer literate, typing 40+ words per minute.
- Experience helping members navigate access to care through Medicare Advantage or HMO.
- Outbound call center experience, including welcome/onboarding, appointment scheduling, retention, sales, or other healthcare/health plan-related programs.
- Availability to work full-time and overtime during the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar).
This role offers a competitive hourly rate of $18-$22, with opportunities for overtime. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in healthcare, we encourage you to apply.
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