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IT Support Specialist for Higher Education

2 months ago

Milwaukee Wisconsin, United States Apogee Full time
About Us:
We are Apogee, an IT-services organization dedicated to enhancing the higher education experience. Our mission is to support students in their academic journey by providing cutting-edge IT infrastructure tailored to their needs.

Position Overview:
We are seeking a skilled IT Support Specialist to deliver prompt and effective technical assistance for computer systems. Your role will involve addressing inquiries related to basic technical challenges and providing guidance to resolve them.

Key Responsibilities:
  • Manage a diverse range of IT responsibilities, including network support, system administration, and advanced technical assistance.
  • Provide both end-user support and backend system maintenance to ensure seamless IT operations.
  • Develop and implement IT policies and procedures.
  • Participate in IT projects such as system upgrades and network enhancements.
  • Install and configure software and hardware as needed.
  • Monitor system and network performance for optimal functionality.
  • Conduct troubleshooting, repairs, and data recovery as required.
  • Perform regular maintenance activities, including backups.
  • Maintain software licenses and manage upgrade schedules.
  • Demonstrate a willingness to learn new software and share knowledge with colleagues.

Ideal Candidate Profile:
This role is perfect for individuals who are:
  • Action-Oriented: Self-motivated and focused on efficiency, with a drive to complete projects that impact others.
  • Quick Learners: Able to grasp technical concepts swiftly and excel in learning new skills and industry knowledge.
  • Effective Communicators: Possessing friendly and professional written and verbal communication skills, capable of handling challenging conversations.
  • Customer-Centric: Attentive to customer needs, providing timely updates and maintaining supportive relationships.
  • Proactive: Responding promptly to requests and taking ownership of issues until resolution.

Important Considerations:
  • Physical Requirements: Ability to perform tasks that may involve standing, walking, reaching, and lifting up to 25 lbs.
  • Background Check: A criminal background check is required for this position.
  • Onsite Work: This position requires on-site presence and reporting to an IT Manager.

Qualifications:
  • Demonstrated experience in a help desk or customer support role.
  • Proficient in office automation products and remote support tools.
  • Strong understanding of computer systems, mobile devices, and related technologies.
  • Ability to diagnose and resolve basic technical issues effectively.
  • Excellent communication skills with a customer-oriented approach.
  • Familiarity with various operating systems and proficiency in Microsoft Office.
  • Experience with email platforms and collaboration tools.
  • Knowledge of software installation, configuration, and maintenance.
  • Understanding of Active Directory services and administration.

Benefits:
We offer a competitive salary and a comprehensive benefits package designed to support your professional growth, including:
  • Health insurance with a Health Savings Account matching program.
  • Monthly technology stipend.
  • Cash bonuses for obtaining certifications.
  • Maternity and paternity leave.
  • Peer recognition programs.
  • Career development opportunities.

At Apogee, we are committed to fostering a diverse and inclusive workplace where every employee can thrive.