Customer Support Engineer, K&B Taiwan
2 weeks ago
Customer Support Engineer, K&B Taiwan
PRIMARY FUNCTIONS
Design and oversee the technical assistance strategy, activities, and manage client grievances.
Advise clients on product technical expertise.
Deliver product knowledge to sales personnel and distributor sales teams.
Educate distributor technicians on product installation and troubleshooting.
Translate technical documentation into local languages as required.
DETAILED RESPONSIBILITIES
Proactively motivate, assist, and supervise distributors' Kohler Technical Specialists (KTS) in delivering post-sale support for Kohler products.
Offer technical guidance on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler associates in China.
Conduct technical training sessions on Kohler products for distributors and Kohler associates.Examine Kohler products at distributor facilities and customer residences; Monitor spare parts inventory for repairs and sales.
Provide and advise on warranty processes to clients. Compile claim statistics and follow up on replacement items.
Address technical claims from key clients and developers escalated from distributors and customer service.
Collect any repair service fees and issue both sales and tax receipts.
Organize and deliver technical training and product knowledge sessions to distributors and internal staff.
Provide insights on product performance, suitability, and quality to foster improvements and new product development.
Extend technical support to marketing and sales initiatives; Collaborate with the sales team on potential project sales activities, meeting with prospective clients to provide suitable technical specifications and solutions as necessary.
Qualifications/RequirementsBachelor's degree or equivalent with a minimum of 5 years' experience in technical service or customer support roles.
Experience in the building materials or plumbing materials sector is preferred.
Proficient in English communication and computer skills.
Why Join Kohler Co.?
Kohler Co.'s mission is to enhance the quality of gracious living for those who engage with our products and services.
Thus, we provide continuous investment in individual development and the chance to collaborate across various functions and roles at Kohler.
Alongside our commitment to your development, Kohler offers a comprehensive benefits package that includes a competitive salary, health, vision, dental, 401(k) with company matching, and more.
About Us
Beyond competitive benefits and compensation, Kohler boasts a rich heritage, deeply rooted in creativity and a commitment to our associates and communities.
Kohler is dedicated to recruiting, hiring, and promoting qualified individuals in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability, or veteran status.
If you are an individual with a disability and require reasonable accommodation during the recruitment process, please reach out to Kohler Co.
Kohler is an equal opportunity/affirmative action employer.-
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