Clinical Support Specialist

16 hours ago

Cleveland, Ohio, United States Apex Dermatology and Skin Surgery Center LLC Full time

Apex Dermatology & Skin Surgery Center LLC is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for talented candidates for the role of Clinical Support Specialist.

The Clinical Support Specialist is responsible for administrative and clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. Ideal candidates have good problem-solving and analytical skills, an ability to work as a team member, and are well-organized with strong attention to detail.

This is a Full-time, hourly position. This role requires legal authorization to work in the US.

About the Role
  • Escort patients to exam rooms in order of appointment times, obtain short history and vital signs as required by patient's chief complaint, update patient medication list, set up exam room according to scheduled procedure or anticipate provider's needs if non-scheduled procedure is likely.
  • Transcribe during visit and assure documentation of patient care to meet criteria dictated by legal practice, state health laws, and Medicare regulations.
  • Assist physician with biopsies and surgical procedures, educate patient as required after physician establishes treatment plan, ensure that patient understands treatment plan, uses medications correctly, and complies with treatment plan prior to leaving the office.
  • Straighten and clean exam rooms after patient visits, maintain patient records and charts, institute emergency care appropriately, accurately, and professionally, demonstrate proper judgment and decision-making skills when necessary and adhere to practice policies (OSHA/HIPAA).
  • Monitor and complete lab documents, biopsy and culture book, telephone encounters, and team task box within EMR, handle all clinical phone calls in conjunction with providers, maintain and follow up with biopsy results for patients, assist with autoclave procedures and quality controls, complete clerical functions as directed such as prior authorizations, schedule new and follow-up appointments, answer phones, scanning documents into the EMR.
  • Travel to other office locations may be necessary.

We offer a competitive salary range of $16-$19 per hour, depending on experience.

Requirements

We seek individuals with:

  • Strong Communication Skills
  • Strong Team-Building Skills
  • Ability to Multi-task
  • Flexibility
  • Telephone Skills
  • Customer Service Skills
  • Time Management
  • Organization
  • Attention to Detail
  • Scheduling
  • Word Processing
  • Professionalism
  • Focus on Quality
  • Knowledge of Basic Computer Software Programs
  • Knowledge of Medical Terminology

Preferred qualifications include a Bachelor's degree in a relevant field, 2 years of experience as a medical assistant, 1 year of experience in dermatology, current and valid certification as a Certified Registered Medical Assistant, or working towards gaining certification.

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