Client Services Representative

7 hours ago


Springfield, Illinois, United States Fairfax Cryobank Full time
Client Services Specialist

At Fairfax Cryobank, we are seeking a highly skilled and compassionate Client Services Specialist to join our team. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our clients nationwide and around the globe.

Responsibilities:
  • Handle inbound and outbound calls to and from clients, listening to their needs and providing helpful solutions to their concerns.
  • Build sustainable relationships and trust with client accounts through open and interactive communication.
  • De-escalate situations involving dissatisfied clients, offering patient assistance and support.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Process semen, product, and internet orders.
  • Liaison between patients and physician clients.
  • Schedule client depositor and designated donor appointments.
  • Triage calls to management and accounts receivable.
  • Handle multiple office responsibilities simultaneously.
Requirements:
  • Associate or Bachelor's degree preferred or minimum of 2 years of related work experience.
  • Proven experience working in a call center or customer-support role is a huge plus.
  • Must have patience and compassion for clients trying to conceive.
  • Attendance and punctuality are extremely important for this job position.
  • Demonstrate strong phone and verbal communication skills along with active listening.
  • Must be able to multi-task, prioritize, and be detail oriented.
  • Must possess a high level of independent judgment and accuracy.
  • Fluency in Spanish is a plus.
  • Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams.
Additional Information:

$20.00 per hour. Quarterly bonus program. Competitive compensation and generous benefits, including health, dental, and vision insurance, flex spending account, group term life insurance, short-term and long-term disability options, 401K plan, paid parental leave, tuition reimbursement program, paid vacation and sick time, paid company holidays, job training and development opportunities, and company-wide social events.

For more information about Fairfax Cryobank, please visit our website. To apply, kindly email your cover letter and resume to jobs@fairfaxcryobank.com and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V



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