Client Support Specialist

2 weeks ago


Maryville, Missouri, United States United Fiber Full time
Job Overview

United Fiber is seeking a dedicated full-time Customer Care Representative to enhance our customer service team.

This role offers a competitive compensation of $22.70/hour along with a comprehensive benefits package that includes health, dental, vision, life insurance, long-term and short-term disability, employee assistance programs, parental leave, and tuition reimbursement. Additionally, we provide a 401(k) match and a pension plan after one year of service. Recruitment and retention bonuses are also available.

ABOUT UNITED FIBER

As a subsidiary of United Electric Cooperative Inc, United Fiber stands as the leading fiber broadband provider in Northwest Missouri, delivering TV, phone, and high-speed internet services to over 35,000 subscribers. Our mission is to enhance the rural way of life through connectivity, and we take pride in keeping our customers and communities engaged.

Our team comprises skilled professionals who are committed to delivering a superior customer experience. United Fiber offers an excellent benefits package, numerous opportunities for professional growth, and a supportive work environment that fosters employee success.

ROLE RESPONSIBILITIES

As a Customer Care Representative, you will be the first point of contact for customer inquiries. Your responsibilities will include:

  • Handling phone calls related to sales, service provision, problem resolution, payment arrangements, billing inquiries, and account maintenance.
  • Assisting customers with questions or issues regarding our products and services.
  • Listening attentively to clients to identify and resolve their concerns.
  • Scheduling installations for new accounts and offering additional services to existing customers.
  • Proactively anticipating customer needs to ensure satisfaction.
  • Participating in regular team meetings and training sessions to enhance your skills.

If you are a strong problem-solver and wish to contribute to a company that values your input, this position may be a great fit for you.

QUALIFICATIONS

  • High school diploma or equivalent.
  • At least one year of customer service experience.
  • Knowledge of first-aid and CPR is a plus.
  • Valid driver's license.
  • Physical ability to stand, walk, kneel, crouch, or sit for extended periods and lift up to 20 pounds.

A bachelor's degree and two or more years of experience are preferred but not mandatory. Proficiency in Microsoft Office is advantageous. Candidates should be able to integrate business knowledge into their roles and foster collaborative working relationships characterized by mutual respect.

WORK SCHEDULE

This full-time position operates Monday through Friday from 11:30 a.m. to 8:00 p.m. with an additional rotating Saturday shift every 5 - 6 weeks from 8:00 a.m. to 4:30 p.m. Overtime and holiday shifts may be required.

APPLICATION PROCESS

If you believe you are a suitable candidate for this customer service role, we encourage you to complete our initial application.



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