Senior Travel Operations Coordinator

2 weeks ago


Miami, United States Excursionist Full time

Job Title: Senior Travel Operations Coordinator

About the Position:

Excursionist, a luxury inbound tour operator, seeks a Senior Travel Operations Coordinator to provide exceptional customer service and support to our luxury clientele. The ideal candidate will have travel industry experience and a strong understanding of destinations throughout the United States, Caribbean, and Canada.

Key Responsibilities:

  • Book and arrange all reservations for Excursionist itineraries, ensuring seamless travel experiences for our clients.
  • Provide critical on-call support to guests and local providers, ensuring timely resolutions to any issues that may arise.
  • Maintain accurate records and files, ensuring compliance with company standards and regulations.
  • Process file closures, including reconciliation of bills and tracking profit per file.
  • Assist with data compilation and reporting, including booking statistics and supplier production.

Requirements:

  • Travel industry experience required.
  • Knowledge of destinations throughout the United States, Caribbean, and Canada.
  • Ability to work independently and as part of a team.
  • Strong business writing skills and basic knowledge of database management.
  • Basic knowledge of Microsoft Excel and related coursework at a graduate school level.
  • Second language skills a plus.
  • Willingness to work odd hours.

This position is based in Miami, Florida, and offers a salaried position with benefits, including health insurance, paid time off, and 401K matching.



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