Regional Performance Manager
4 weeks ago
Key Responsibilities:
* Develop and execute regional support strategies that achieve each store's financial, operational, and customer-service goals.
* Provide expertise on customer service challenges, team staffing, store operations, and company policies & procedures.
* Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team, and Store Operations Managers.
Requirements:
* A minimum of 5 years of experience as a multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
* 2+ years of leadership experience in a customer service-oriented role.
* An innate ability to build, hire, and coach a diverse part-time hourly staff.
* In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
* Strong organizational, interpersonal, and problem-solving skills.
* Prior experience with baking/bakery equipment/commercial kitchen equipment is a plus.
We offer a competitive base plus quarterly bonus compensation package, enrollment in our C deferred compensation program, LTIP bonus plan, excellent comprehensive benefits coverage, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies, and more.
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Regional Operations Manager
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