Regional Performance Manager

4 weeks ago


Oklahoma City, Oklahoma, United States Insomnia Cookies Full time
Insomnia Cookies is seeking a skilled District Manager to drive performance success for 9-10 stores in our Oklahoma/Missouri market. In this role, you will focus on driving top-line sales, hiring/retention, customer service training, and strategic planning. You will be a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Key Responsibilities:

* Develop and execute regional support strategies that achieve each store's financial, operational, and customer-service goals.
* Provide expertise on customer service challenges, team staffing, store operations, and company policies & procedures.
* Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team, and Store Operations Managers.

Requirements:

* A minimum of 5 years of experience as a multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
* 2+ years of leadership experience in a customer service-oriented role.
* An innate ability to build, hire, and coach a diverse part-time hourly staff.
* In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
* Strong organizational, interpersonal, and problem-solving skills.
* Prior experience with baking/bakery equipment/commercial kitchen equipment is a plus.

We offer a competitive base plus quarterly bonus compensation package, enrollment in our C deferred compensation program, LTIP bonus plan, excellent comprehensive benefits coverage, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies, and more.

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