Case Management Specialist

2 weeks ago


Charlotte, North Carolina, United States Collabera Full time
  1. Home
  2. Search Jobs
  3. Job Description
Operations Specialists

Contract Type: Temporary

Location: Remote

Compensation: $22.00 Per Hour

Job Overview:
We are seeking a dedicated Intake Specialist to join our team. The role involves managing inbound calls and performing case intake for a significant portion of the workday.

Key Responsibilities:
  • Handle incoming calls and conduct case intake for 6-8 hours daily.
  • Provide guidance on general policy inquiries and facilitate resolutions for straightforward cases.
  • Recognize cases that need escalation and ensure proper documentation is completed.

Essential Skills:
  • Experience in a call center environment, particularly in intake processes.
  • Familiarity with case management systems.
  • Background in Human Resources or Employee Relations.

Job Duties:
  • Gather information from a phone queue consistently throughout the day.
  • Complete necessary intake forms and maintain tracking records.
  • Establish cases within the case management system and assist managers by directing them to appropriate Employee Relations resources.
  • Maintain an expectation of approximately 15 minutes per intake.
Job Requirement:
  • Intake Specialist

Contact Information:
  • Recruiter: Kaamil Sharriff
Apply Now

  • Charlotte, North Carolina, United States Collabera Full time

    Home Search Jobs Job Description Operations Specialists Contract Type: Temporary Location: Remote Compensation: $22.00 Per Hour Job Overview:We are seeking a dedicated Intake Specialist to manage case intake effectively. Key Responsibilities:Handle incoming calls and perform case intake for 6-8 hours daily. Provide guidance on general policy inquiries...


  • Charlotte, North Carolina, United States Collabera Full time

    Home Search Jobs Job Description Operations Specialists Contract Type: Temporary Location: Remote Compensation: $22.00 Per Hour Job Overview:We are seeking a dedicated Intake Specialist to manage case intake processes efficiently. Key Responsibilities:Handle incoming calls and perform case intake for 6-8 hours daily. Provide guidance on general policy...


  • Charlotte, North Carolina, United States Collabera Full time

    Home Search Jobs Job Description Operations Specialists Contract Type: Temporary Location: Remote Compensation: $22.00 Per Hour Job Overview:We are seeking a dedicated Intake Specialist to manage incoming calls and facilitate case intake efficiently. Key Responsibilities:Handle inbound calls and perform case intake for the majority of the workday....


  • Charlotte, North Carolina, United States Collabera Full time

    Home Search Jobs Job Description Operations Specialists Contract: Remote Salary: $22.00 Per Hour Job Code: End Date: Days Left: About the Role:Manage incoming calls and perform case intake for a significant portion of the workday. Provide guidance on general policy inquiries and facilitate resolutions for straightforward cases. Recognize cases that...


  • Charlotte, North Carolina, United States Collabera Full time

    Home Search Jobs Job Description HR Case Management Specialist / Call Center Representative Contract Type: Temporary Location: Remote/Hybrid Compensation: $22.00 Per Hour Job Code: Duration: 6+ Months Position Overview: Client Sector: Financial Services Role: HR Case Management Specialist / Call Center Representative Work Environment: Hybrid Role...

  • Intake Specialist

    4 days ago


    Charlotte, North Carolina, United States Cognixia Full time

    Job Description**About Cognixia**Cognixia is a leading digital solutions company providing software engineering solutions to top-tier organizations. With over 25 years of experience, we have hired thousands of employees globally and currently place professionals annually to support critical IT engagements.**About the Role**We are seeking a highly skilled...

  • Registered Nurse

    1 week ago


    Charlotte, North Carolina, United States Leoforce Full time

    Job OverviewPosition Title: Registered Nurse - Case Management SpecialistLocation: Charlotte, North CarolinaWork Schedule: Full-Time, Monday to Friday, 8:00 AM - 5:00 PM, with one full weekend every six weeks.Department: Case ManagementQualificationsEducation: Required - Associate's Degree in Nursing or BSN; Preferred - Bachelor's Degree.Experience:...


  • Charlotte, North Carolina, United States ICONMA Full time

    Position: Operations SpecialistLocation: RemoteDuration: TemporaryOverview: As an Employee Relations Consultant, you will be responsible for managing inbound inquiries and conducting case intake for a significant portion of your workday. Your role will involve providing guidance on general policy inquiries and facilitating resolutions for straightforward...

  • Legal Case Manager

    6 days ago


    Charlotte, North Carolina, United States RTS Law Group Full time

    Job SummaryRTS Law Group, a prominent and forward-thinking law firm, seeks a highly skilled Legal Intake Specialist to act as the gateway to our legal services.This full-time, onsite role is essential, as you will be our new clients' first point of contact, ensuring that only cases that meet our strict criteria are forwarded to our legal team.Key...


  • Charlotte, North Carolina, United States TravelNurseSource Full time

    About the PositionWe are seeking a highly skilled and experienced Case Manager RN to join our team at TravelNurseSource. As a Case Manager RN, you will be responsible for providing high-quality patient care and managing patient cases to ensure optimal outcomes.Key ResponsibilitiesAssess patient needs and develop individualized care plansCoordinate patient...


  • Charlotte, North Carolina, United States destinationone Consulting Full time

    Job Overviewdestinationone Consulting is a leading recruitment agency specializing in various sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, and Legal services. We are building a comprehensive database of opportunities in these fields, ensuring our recruiters can efficiently match candidates with suitable roles when they...


  • Charlotte, North Carolina, United States Collabera Full time

    Position Overview:We are seeking a dedicated Case Management Associate to join our team. This role involves managing incoming calls and performing case intake for extended periods each day.Key Responsibilities:1. Handle inbound calls and conduct case intake for approximately 6-8 hours daily.2. Provide guidance on general policy inquiries and facilitate...


  • Charlotte, North Carolina, United States CornerStone Staffing Full time

    Job Title: Healthcare Case ManagerJob Summary:CornerStone Staffing is seeking a skilled Healthcare Case Manager to join our team. As a Healthcare Case Manager, you will play a critical role in supporting patients and healthcare providers by coordinating access to therapies, managing case loads, and providing exceptional customer service.Key...

  • Nurse Case Manager

    6 days ago


    Charlotte, North Carolina, United States Leoforce Full time

    Job Summary:Leoforce is seeking a skilled Clinical Case Manager to join our team. As a Case Manager, you will play a critical role in ensuring the highest level of patient care and satisfaction.Key Responsibilities:Develop and implement individualized care plans to meet the unique needs of patients.Collaborate with healthcare teams to ensure seamless care...


  • Charlotte, North Carolina, United States Compass Group USA Full time

    ABSENCE MANAGEMENT SPECIALIST (HYBRID)Join a leading organization in the foodservice and support services sector, recognized for its commitment to excellence and innovation. At Compass Group USA, we pride ourselves on our dedicated workforce of over 225,000 associates who deliver exceptional service across various settings, including corporate environments,...


  • Charlotte, North Carolina, United States Compass Group USA Full time

    Absence Management Specialist IIJoin the Compass Group USA, a leader in foodservice and support services, known for its exceptional people and outstanding results. As an Absence Management Specialist II, you will play a vital role in assisting employees with their Short Term Disability (STD), Family Medical Leave (FMLA), and American Disability Act (ADA)...

  • Case Manager

    4 days ago


    Charlotte, North Carolina, United States Truist Full time

    Job Summary:The Case Manager - Insurance Underwriting will be responsible for maintaining primary ownership of cases during the underwriting process, engaging in frequent communication and coordination between insurance agents, insurance carriers, and internal resources. This role requires setting agents' expectations appropriately and providing an...


  • Charlotte, North Carolina, United States Leoforce Full time

    Job Summary:We are seeking a skilled and compassionate Clinical Case Manager to join our team at Leoforce. As a key member of our healthcare team, you will play a vital role in coordinating patient care and ensuring seamless transitions between healthcare services.Key Responsibilities:Develop and implement individualized care plans to meet the unique needs...


  • Charlotte, North Carolina, United States Jobot Full time

    Exciting Opportunity for a Litigation ParalegalAbout Jobot:Jobot is a prominent legal firm dedicated to excellence in business litigation, focusing on areas such as commercial collections, banking, and finance.Why Join Our Team? Attractive compensation package Comprehensive benefits including 401K, paid time off, and health coverageKey Responsibilities:...


  • Charlotte, North Carolina, United States Unique Caring Full time

    About Unique Caring Network, Inc. Unique Caring Network, Inc. is dedicated to providing exceptional support and services to individuals with intellectual and developmental disabilities (IDD). We strive to empower our clients to live fulfilling lives within their communities. Case Manager for Innovations Waiver Services We are seeking a compassionate and...