HR Case Management Specialist
2 weeks ago
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- Job Description
Contract Type: Temporary
Location: Remote/Hybrid
Compensation: $22.00 Per Hour
Job Code:
Duration: 6+ Months
Position Overview:
- Client Sector: Financial Services
- Role: HR Case Management Specialist / Call Center Representative
- Work Environment: Hybrid
Employee Relations Consultant
- Handle incoming calls and perform case intake for 6-8 hours daily.
- Offer guidance on general policy inquiries and facilitate resolutions for straightforward cases.
- Recognize cases that need escalation and complete necessary documentation.
- Respond to basic inquiries and direct managers to appropriate Employee Relations resources as required.
- Experience in Call Center operations, particularly in intake processes.
- Familiarity with case management systems.
- Background in Human Resources or Employee Relations.
- Call Center (Intake) experience
- Case Management expertise
- Human Resources/Employee Relations knowledge
- Customer Service proficiency
- Recruiter Name: Gyananjaya Panda
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