Mortgage Loan Service Representative Opportunity

1 week ago


Cerritos, California, United States Sun West Mortgage-Since 1980 Full time

Sun West Mortgage Company, Inc. is a nationwide full-service mortgage lender with 40 years of experience and a proud family-owned business.

We are seeking a Customer Service Representative to act as the liaison between our company and our family of homeowners, providing exceptional service regarding home mortgage loans.

Responsibilities:

  • Effectively solve complex customer service issues while delivering best-in-class service for home mortgage loans

Key Qualifications:

  • Customer Service
  • Call Center experience
  • Collection experience is beneficial
  • Mortgage experience is advantageous
  • Bilingual - Spanish is a plus

Essential Skills:

  • Strong written and verbal communication
  • Active listening
  • Excellent time management
  • Determine and address customer needs
  • Provide accurate, valid, and complete information
  • Ability to comprehend and follow instructions
  • Computer skills and adaptability to company systems
  • Ability to multitask and maintain focus
  • Document clear and concise comments
  • Accept and apply constructive feedback

This position offers the option to work remotely or from our corporate office in Cerritos, CA.

About Sun West Mortgage Company, Inc.

Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran status, disability, medical condition, marital status, or any other factor prohibited by federal, state, provincial, and municipal laws.



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