Service Desk Technician

2 weeks ago


Jacksonville, Florida, United States AirPro DiagnosticsNationwide Parts Full time
Job Opportunity

We are seeking a skilled and motivated Service Desk Technician to join our IT team at AirPro Diagnostics. As a key member of our team, you will provide technical support and solutions for our team members and customers.

Key Responsibilities:

  • Provide technical support via phone, email, and remote access tools.
  • Configure and troubleshoot desktop computers, software, and hardware.
  • Deploy and maintain VoIP phones and tablet software.
  • Collaborate with the manufacturing department for tool building and deployment.
  • Escalate complex issues to senior technicians.

Requirements:

  • 2+ years of experience in a call-center or telephone customer service environment.
  • Basic computer building and repair skills.
  • Active Directory experience required.
  • Microsoft Office Applications and Windows Desktop Support.

Benefits:

  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • Pet insurance.
  • Supplemental insurance.
  • PTO and paid holidays.
  • 401k plan.

AirPro Diagnostics is an equal opportunity employer and welcomes applications from diverse candidates.



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