Help Desk Specialist
5 days ago
We are seeking a skilled Help Desk Analyst to join our team at Della Infotech. As a Help Desk Analyst, you will be responsible for providing critical assistance to our customers, ensuring the smooth operation of our mobile application.
Responsibilities:- Provide Tier I support and customer assistance for our mobile application.
- Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
- Install the myColorado software on supported devices following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system.
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR
- Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Candidate must be a resident of the State of Colorado.
All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.
Work Schedule:Training Monday - Friday 9AM - 6 pm. 3 - weeks of training
Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training
We are an equal opportunity employer and welcome applications from diverse candidates.
-
Help Desk Specialist
3 weeks ago
Colorado Springs, Colorado, United States Gee Group - SNI Companies Full timeJob Title: Help Desk SpecialistJob Summary:We are seeking a skilled Help Desk Specialist to join our team at Gee Group - SNI Companies. As a member of our Information Systems team, you will be the first point of contact for all technical issues and provide exceptional support to our users.Key Responsibilities:Provide technical support for all PCs, printers,...
-
Help Desk Specialist
3 weeks ago
Colorado Springs, Colorado, United States S2 Technologies Full timeJob Title: Help Desk SpecialistS2Technologies is seeking a skilled Help Desk Specialist to provide end-user, system, and network support. As a key member of our team, you will be responsible for troubleshooting, installing, and configuring hardware and software to ensure seamless operations.Key Responsibilities:Provide technical support to end-users via...
-
Help Desk Specialist
3 weeks ago
Colorado Springs, Colorado, United States S2 Technologies Full timeJob Title: Help Desk SpecialistS2Technologies is seeking a skilled Help Desk Specialist to provide end-user, system, and network support. As a key member of our team, you will be responsible for troubleshooting, installing, and configuring hardware and software on various devices and networks.Key Responsibilities:Provide technical support to end-users via...
-
Help Desk Specialist
3 weeks ago
Colorado Springs, Colorado, United States CompQsoft Full timeAbout CompQsoftCompQsoft is a leading provider of IT services and systems integration solutions, with over two decades of experience serving both commercial and government clients. Our approach focuses on digital innovation, emphasizing creativity and agility to help clients achieve their technical and organizational objectives.Role Summary:CompQsoft is...
-
Help Desk Specialist
1 month ago
Colorado Springs, Colorado, United States Gee Group - SNI Companies Full timeJob Summary:Gee Group - SNI Companies is seeking a skilled Help Desk Specialist to join our Information Systems team. As a key member of our team, you will provide first-level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and applications.Key Responsibilities:Perform required installs, configurations, and maintenance of applications...
-
Help Desk Specialist
3 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IVTransform technology into opportunity as a Help Desk Technician IV with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.At GDIT, people are our differentiator. As a Help Desk Technician IV, you will help ensure today is safe and tomorrow is...
-
Help Desk Specialist
4 weeks ago
Colorado Springs, Colorado, United States Gee Group - SNI Companies Full timeSNI Companies, a leading provider of staffing solutions, is seeking a skilled Help Desk Specialist to join their team in Colorado Springs. As a member of the Information Systems team, this role will be the first point of contact for all technical issues and will provide critical support to ensure the smooth operation of the organization's IT systems.Key...
-
Help Desk Support Specialist
3 weeks ago
Colorado Springs, Colorado, United States Kavaliro Full timeJob Title: Help Desk TechnicianJob Type: Contract to Hire (Converts to FTE after 90 days)Location: Colorado Springs, CO (Onsite)Pay: $23/hr.Job SummaryWe are seeking a skilled Help Desk Technician to provide first-level support for our clients. The ideal candidate will have 1-3 years of hands-on Help Desk experience and excellent communication...
-
Help Desk Support Specialist
3 weeks ago
Colorado Springs, Colorado, United States Della Infotech Full timeJob Title: Help Desk Support IThe Help Desk Support I role is a critical position within our organization, responsible for providing technical assistance and support to our customers. As a Help Desk Support I, you will be the first point of contact for customers who require technical assistance, and you will be responsible for resolving their issues in a...
-
Help Desk Support Specialist
1 week ago
Colorado Springs, Colorado, United States Della Infotech Full timeJob Title: Help Desk Support IThe purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.The NOC Technician will be an IT professional who provides technical assistance...
-
Help Desk Support Specialist
1 month ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IITransform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.About the Role:As a Help Desk Technician II, you...
-
Help Desk Support Specialist
1 month ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking a highly skilled Help Desk Technician IV to join our team at General Dynamics Information Technology. As a Help Desk Technician IV, you will play a critical role in providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.Key ResponsibilitiesProvide technical support and...
-
Help Desk Support Specialist
3 weeks ago
Colorado Springs, Colorado, United States S2Technologies Full timeJob Title: Client Service Technician - Help Desk SupportWe are seeking a skilled Client Service Technician to join our Help Desk Support team at S2Technologies. As a key member of our team, you will provide end-user, system, and network support to our clients.Key Responsibilities:Provide technical support for end-user devices, firmware, and software,...
-
Help Desk Technician II
3 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IIJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician II and play a critical role in ensuring the smooth operation of our clients' IT systems. As a Help Desk Technician II, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.Key...
-
Help Desk Technician IV
3 weeks ago
Colorado Springs, Colorado, United States General Dynamics Full timeJob Title: Help Desk Technician IVTransform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.As a Help Desk Technician IV, you will help ensure...
-
Help Desk Technician IV
3 weeks ago
Colorado Springs, Colorado, United States General Dynamics Full timeJob Title: Help Desk Technician IVJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician IV and play a critical role in ensuring the smooth operation of our clients' IT systems.Job Summary:We are seeking a highly skilled and experienced Help Desk Technician IV to provide technical support and troubleshooting to network, desktop, and/or...
-
Help Desk Technician II
3 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IIJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician II and be part of a team that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.Job Summary:We are seeking a skilled Help Desk Technician II to provide...
-
Help Desk Technician IV
2 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IVTransform technology into opportunity as a Help Desk Technician IV with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.At GDIT, people are our differentiator. As a Help Desk Technician IV, you will help ensure today is safe and tomorrow is...
-
Help Desk Technician II
1 week ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IIJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician II and play a critical role in ensuring the smooth operation of our clients' IT systems. As a Help Desk Technician II, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.Key...
-
Help Desk Technician IV
7 days ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeHelp Desk Technician IV Job DescriptionTransform technology into opportunity as a Help Desk Technician IV with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.Key...