Customer Service Representative

3 days ago


Broken Arrow, Oklahoma, United States richele jackson - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and driving the growth of our insurance agency.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Communication: Utilize exemplary communication skills to efficiently meet the needs of customers while promoting the growth of our agency.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and building strong relationships with customers.
  • Communication Skills: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to effectively relate to customers, answer their questions, and anticipate their needs.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our office.
  • Work-Life Balance: Paid time off (vacation and personal/sick days).
  • Career Development: Valuable career-building experience.


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