Member Service Representative II

3 days ago


Mechanicsburg, Pennsylvania, United States Members 1st Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative II to join our team at Members 1st. As a key member of our branch operations team, you will play a critical role in supporting the growth of deposits, loans, and service ratio.

Key Responsibilities
  • Identify and meet member product and service needs, promoting a member-focused culture that influences the use of technology.
  • Collaborate with departmental partners to provide a seamless experience for members, leveraging creativity, data analysis, and problem-solving skills to resolve member issues.
  • Support branch growth and service, demonstrating compliance with credit union standards and policies.
  • Provide superior service, engage with lobby members, and communicate effectively with colleagues and partners.
Requirements
  • 3-5 years of professional experience in financial services or equivalent work experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Familiarity with PCs and applicable software, with the ability to learn new systems and technologies.
What We Offer
  • Competitive compensation and career growth opportunities.
  • Nationally recognized 401K with up to 10% company match.
  • A multitude of benefits and incentives to support mental and physical health.
  • Associate tuition assistance and paid parental leave.
  • Opportunities for professional development, leadership training, and coaching.
Our Culture

We value diversity, inclusion, and belonging, and strive to create a culture where everyone feels valued and respected. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships.

We are committed to providing a healthy work-life balance, and offer a range of benefits and incentives to support our associates' well-being.



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