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Customer Service Representative II
2 months ago
GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.
About the RoleWe are seeking a highly skilled Customer Service Representative II to join our team. As a key member of our logistics team, you will be responsible for ensuring that we deliver on our promise of outstanding service to our customers.
Key Responsibilities- Assist customers and business partners via telephone and email to resolve issues and provide solutions.
- Handle customer complaints in a calm and professional manner, providing exceptional customer service.
- Diagnose, assess, and resolve problems or issues in a timely and efficient manner.
- Monitor progress of delivery routes and ensure timely delivery of goods.
- Scan haul-away pods and verify stamps to ensure accuracy.
- Process changes or cancellations to delivery orders as needed.
- 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
- Experience with Microsoft Office (Word, Excel, & Outlook).
We offer a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. We are an equal opportunity employer and welcome applications from diverse candidates.
