Customer Service Representative II

3 days ago


Mechanicsburg, Pennsylvania, United States GXO Logistics, Inc. Full time
Unlock Your Potential in Logistics

At GXO Logistics, Inc., we're on a mission to deliver exceptional service to our customers. As a Customer Service Representative II, you'll play a vital role in ensuring our commitment to outstanding service is met at every step of the experience. You'll work closely with customers, business partners, and drivers to resolve issues and deliver solutions that exceed expectations.

Key Responsibilities:
  • Assist customers and business partners via phone and email
  • Handle customer complaints in a professional manner
  • Diagnose and resolve problems or issues
  • Monitor delivery routes and scan haul-away pods
  • Process changes or cancellations to delivery orders

What We're Looking For:

We're seeking a highly organized and customer-focused individual with a passion for delivering exceptional service. At a minimum, you'll need:
  • 1 year of experience in a customer service role within a call center
  • Experience with Microsoft Office (Word, Excel, & Outlook)
We'd love to see additional qualifications, including:
  • High school diploma or equivalent
  • Experience with Microsoft Office and other business-related applications
  • Experience in a call center environment
  • Bilingual English/Spanish
  • Solid customer service skills with a drive to resolve issues
  • Excellent organizational skills
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations

About GXO Logistics, Inc.

We're a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We're proud to be an Equal Opportunity/Affirmative Action employer and adhere to CDC, OSHA, and state and local requirements regarding COVID safety.

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