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Member Service Representative II

2 months ago


Mechanicsburg, Pennsylvania, United States Members 1st Full time
Job Summary

We are seeking a highly skilled Member Service Representative II to support all aspects of branch operations, assist with growth of deposits, loans and service ratio. This role is responsible for meeting and exceeding member expectations by identifying members' product and service needs, supporting a member-focused culture that influences the use of technology and collaborates with Members 1st departmental partners to provide a seamless experience for members.

Key Responsibilities
  • Support all aspects of branch operations, including deposit and loan growth
  • Meet and exceed member expectations by identifying members' product and service needs
  • Support a member-focused culture that influences the use of technology
  • Collaborate with Members 1st departmental partners to provide a seamless experience for members
  • Provide superior service, support branch growth and service, demonstrate compliance and credit union standards
Requirements
  • 3-5 years of professional experience with financial and industry technology or equivalent work experience
  • Excellent communication and interpersonal skills
  • Solid consulting ability
  • Cash handling skills
  • Ability to demonstrate empathy
  • Advanced organizational and time management skills
  • Strong financial, problem-solving and analytical skills
  • Ability to lead, take charge and offer opinions and direction
  • Familiarity with PCs and applicable software
What We Offer
  • Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
  • Nationally recognized 401K with up to 10% company match that helps you prepare for your future
  • A multitude of benefits and incentives to stay mentally and physically healthy
  • Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree
  • Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
  • 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
  • WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you
  • WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
  • With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
  • Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
  • WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
  • Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)