Customer Service Representative

3 weeks ago

Reading, Pennsylvania, United States Brenntag Full time
Job Summary

The Customer Service Representative is responsible for delivering exceptional customer experiences by providing timely and accurate communication based on customer needs. This role involves efficient and accurate order placement, order confirmation, and timely communication regarding order changes to the customer.

Key Responsibilities
  • Verify all shipping, billing, pricing, and purchase order information.
  • Enter special instructions related to orders, customer requests, and notes.
  • Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
  • Communicate and provide necessary support to sales staff while in the field.
  • Regularly communicate with internal and external customers on various issues.
  • Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
  • Document and resolve customer complaints.
  • Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
Requirements
  • 2+ years of experience in Customer Service or similar discipline.
  • Chemical Distribution or Manufacturing is a plus.
  • Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills.
  • Excellent interpersonal skills with a passion for collaboration.
  • Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
  • Dedication to teamwork, customer satisfaction, and results.
  • Excellent written/oral communication skills.
  • Willingness to work overtime, have on-call hours, or work after hours.
  • Keeping calm when on customer calls.
  • Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
What We Offer
  • We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
  • Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
  • Paid parental leave.
  • Education assistance program.
  • Employee assistance program.
  • Various healthcare plan options as well as 401(k).
Equal Employment Opportunity

Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.

  • Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your duties will include assisting customers with their inquiries, resolving issues, and providing solutions to their...

  • Customer Service Representative

    3 weeks ago

    Reading, Pennsylvania, United States FASTBRIDGE FIBER LLC Full time

    Job Title: Customer Service RepresentativeFastBridge Fiber LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing technical support and resolving issues related to our internet services.Key...

  • Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States Randstad Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    1 month ago

    Reading, Pennsylvania, United States DTLR Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at DTLR, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Provide timely and effective resolution to customer...

  • Customer Service Representative

    3 weeks ago

    Reading, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job Title: Customer Care RepresentativeAre you passionate about delivering exceptional customer service? The Commonwealth of Pennsylvania is seeking a Customer Care Representative to join their team in Berks County.Job Summary:This role functions as a Customer Service Representative (CSR) within the Customer Care Center of PennDOT's Driver and Vehicle...

  • Customer Service Representative

    2 weeks ago

    Reading, Pennsylvania, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    1 month ago

    Reading, Pennsylvania, United States Spectrum Brands Full time

    Job Title: Consumer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Consumer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering technical support inquiries, and resolving...

  • Customer Service Representative

    4 weeks ago

    Reading, Pennsylvania, United States AMMEGA Full time

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at AMMEGA. As a Customer Service Representative, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key Responsibilities:Service customer requests for quotes and...

  • Customer Service Representative

    4 days ago

    Reading, Pennsylvania, United States Essig Plumbing & Heating Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Essig Plumbing & Heating LLC, the top HVAC Sales and Installation company in Berks county.The ideal candidate will excel in customer service and quality work, working closely with our customers, Design Consultants, and HVAC Sales Manager to provide a great consumer...

  • Customer Service Representative

    2 weeks ago

    Reading, Pennsylvania, United States VIMO INC Full time

    Job DetailsJob LocationRemoteRemote TypeFully RemotePosition TypeFull TimeSalary Range$16.00 HourlyJob CategoryCustomer ServiceCustomer Service RepresentativeGetInsured is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences...

  • Customer Service Representative

    3 weeks ago

    Reading, Pennsylvania, United States MSCCN Full time

    Job Title: Customer Care RepresentativeAre you passionate about delivering exceptional customer service? We are seeking a Customer Care Representative to join our team in Berks County.Job Summary:This role functions as a Customer Service Representative (CSR) within the Customer Care Center of PennDOT's Driver and Vehicle Services, addressing a diverse range...

  • Customer Service Representative

    2 weeks ago

    Reading, Pennsylvania, United States MSCCN Full time

    Job Title: Customer Care RepresentativeThis is a full-time position with the Department of Transportation, PennDOT, in Berks County.Job Summary:The Customer Care Representative will provide exceptional customer service to the public, addressing a diverse range of inquiries related to the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and other...

  • Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States Brenntag Full time

    Job Summary:The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration...

  • Customer Service Representative

    4 days ago

    Reading, Pennsylvania, United States Michael's Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting sales efforts.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    3 weeks ago

    Reading, Pennsylvania, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Reading, Pennsylvania, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States GIANT Food Stores Full time

    About the Role:We're seeking a talented and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail store team, you'll be responsible for providing exceptional customer service, resolving customer complaints, and promoting a positive shopping experience.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    1 month ago

    Reading, Pennsylvania, United States DS Smith Full time

    Job DescriptionThe Recycling Customer Service Representative plays a pivotal role in facilitating seamless interactions between customers, logistics companies, and suppliers. This position is responsible for managing the movement of recycled materials, ensuring efficient and effective logistics operations.Key Responsibilities:Schedule Collection and...

  • Senior Customer Service Representative

    3 weeks ago

    Reading, Pennsylvania, United States Tailored Brands Inc Full time

    Job Title: Senior Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and providing product...

  • Customer Service Representative

    2 weeks ago

    Reading, Pennsylvania, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...