Customer Service Representative

2 days ago


Reading, Pennsylvania, United States DS Smith Full time
Job Description

The Recycling Customer Service Representative plays a pivotal role in facilitating seamless interactions between customers, logistics companies, and suppliers. This position is responsible for managing the movement of recycled materials, ensuring efficient and effective logistics operations.

Key Responsibilities:
  • Schedule Collection and Delivery: Coordinate the collection of recyclable materials from DS Smith packaging facilities and arrange for timely deliveries to external customers.
  • Logistics Optimization: Collaborate with freight carriers to source and schedule pick-ups and deliveries, with a focus on improving logistics performance in terms of price and quality.
  • Price Discrepancies and Customer Concerns: Investigate and resolve price discrepancies and other customer concerns in a timely and professional manner.
  • KPI Reporting: Maintain accurate and up-to-date KPI reports to track performance and identify areas for improvement.
Requirements:
  • Experience: At least two years of experience in logistics and/or transportation planning, Enterprise Resource Planning (ERP), and business-to-business Customer Service.

This role requires a strong understanding of logistics operations, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you have a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.



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