PC Network Specialist

5 days ago

Ohio City, Ohio, United States INSPYR Solutions Full time
Job Title: PC Network Technician

At INSPYR Solutions, we are seeking a highly skilled PC Network Technician to join our team. As a PC Network Technician, you will be responsible for ensuring the proper operation of computer systems, resolving technical issues, and providing exceptional customer service.

Key Responsibilities:
  • Field incoming help requests from end-users via telephone and email in a courteous manner.
  • Document all pertinent end-user information, including name, department, contact information, and nature of problem or issue in the Help Desk problem reporting system.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems, escalating them when required to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure the problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Utilize help sheets and frequently asked questions lists for end-users.
Requirements:
  • Knowledge of basic computer hardware.
  • Experience with desktop and server operating systems, including Windows operating systems.
  • Working knowledge of a range of diagnostic utilities.
  • Good understanding of the organization's goals and objectives.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
Benefits:
  • Comprehensive medical benefits.
  • Competitive pay.
  • 401(k) Retirement plan.

We are an equal opportunity employer and welcome applications from diverse candidates. Learn more about us at inspyrsolutions.com.

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