Lease Maturity Manager

1 day ago


Dallas, Texas, United States Stellantis Financial Services US Full time
Job Summary

We are seeking a highly skilled Lease Maturity Manager to join our team at Stellantis Financial Services US. As a key member of our organization, you will be responsible for leading and overseeing the performance of Lease Maturity employees, ensuring seamless customer lease-end communication, billing, and collections.

Key Responsibilities
  • Lead and support Lease Maturity employees in managing customer lease-end communication, billing, and collections.
  • Develop and implement strategies to promote customer loyalty, maximize lease maturity collections, and minimize compliance risks.
  • Collaborate with cross-functional teams to optimize team operational performance and improve processes.
  • Monitor and analyze key performance indicators, including lease maturity-specific metrics, to inform business decisions.
  • Provide guidance and coaching to employees to foster a high-performance coaching culture and positive work environment.
Requirements
  • Minimum 3 years of supervisory experience in customer service, call center, collections, sales, or financial services.
  • Minimum 5 years of experience in customer-facing roles, with a strong focus on customer service and communication.
  • Strong leadership, supervisory, and coaching skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed business decisions.
Preferred Qualifications
  • Experience working in a captive finance company and/or vehicle leasing industry.
  • Bachelor's degree in a related field, such as business, finance, or management.
What We Offer

At Stellantis Financial Services US, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.



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