AVP/Fraud Operations Manager
2 weeks ago
At Customers Bank, we're dedicated to delivering exceptional customer experiences and driving innovation in the financial services sector. As a Fraud Operations Manager, AVP, you'll play a critical role in maintaining the operational integrity of our Financial Crimes Compliance (FCC) Department.
Key Responsibilities:- Supervise and direct the daily work assignments and overall performance of Fraud Analysts.
- Provide oversight of pending SAR filings to ensure timely submission to BSA.
- Liaise with other business units as needed regarding fraud investigations or alerts.
- Perform monthly reconcilements of the General Ledger accounts utilized by the FCC Department.
- Assist with the investigation of high-profile cases or cases with the potential for significant loss and/or exposure to the bank.
- Oversee the Fraud email box to ensure items are addressed within departmental SLAs.
- Participate in or lead FCC projects as assigned.
- 3-5 years' experience with fraud investigations and SAR filing, preferably in the financial services sector.
- 3-5 years' experience in people management.
- Thorough knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting.
- Possess self-confidence with excellent verbal/written communication and inter-personal skills.
- Certification in financial fraud investigations, such as CFE, is preferred.
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
- A commitment to diversity, equity, and inclusion.
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and driving innovation in the financial services sector, we encourage you to apply for this exciting opportunity.
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AVP/Fraud Operations Manager
2 weeks ago
Malvern, Arkansas, United States Customers Bank Full timeFraud Operations Manager AVP Job DescriptionAt Customers Bank, we're dedicated to delivering exceptional customer experiences and driving innovation in the financial services sector. As a Fraud Operations Manager AVP, you'll play a critical role in maintaining the operational integrity of our Financial Crimes Compliance (FCC) Department.Key...
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