Pet Hospital Coordinator

3 weeks ago


Bowie, Maryland, United States Banfield Full time
Job Description:

Banfield Pet Hospital is seeking a skilled Client Experience Manager to join our team. In this role, you will be responsible for driving client satisfaction and loyalty through exceptional service delivery. You will work closely with veterinarians and other hospital staff to ensure seamless client experiences from check-in to check-out.

Main Responsibilities:

  1. Client Engagement: Develop and maintain strong relationships with clients to ensure they feel valued and supported throughout their visit.
  2. Service Delivery: Provide top-notch service to clients, including answering questions, addressing concerns, and ensuring timely resolution of issues.
  3. Communication: Communicate effectively with clients, veterinarians, and other hospital staff to ensure clear understanding of client needs and preferences.

Requirements:

  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.

Benefits:

  • Competitive salary range: $50,000 - $65,000 per year.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.

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