Insurance Customer Service Representative

6 days ago


Jersey City, New Jersey, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled Insurance Customer Service Representative to join our team at State Farm Insurance. As an essential member of our customer service team, you will play a vital role in providing exceptional support to our customers and ensuring their overall satisfaction with our products and services.

About the Role

This is a full-time position that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for handling customer inquiries and concerns via phone, email, and in-person, as well as processing policy changes and updates in our system.

Responsibilities
  • Customer Support: Assist customers with insurance-related queries and issues, providing accurate information and resolving problems in a timely and professional manner.
  • Policy Administration: Process policy changes and updates, ensuring seamless interactions with customers and efficient management of their policies.
  • Collaboration: Work closely with colleagues to resolve complex customer issues and maintain high levels of customer satisfaction.
  • Record Management: Maintain accurate and up-to-date records of customer interactions and policy information.
Requirements

To succeed in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate complex information clearly and concisely.
  • Problem-Solving Skills: Proven ability to analyze problems and develop effective solutions, both independently and as part of a team.
  • Technical Skills: Proficiency in using computer systems and software applications relevant to the role.
  • Industry Knowledge: Familiarity with insurance products and industry trends, as well as company policies and procedures.
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus comprehensive benefits and opportunities for career growth and development within our organization.



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