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Beverage Service Specialist

2 months ago

Orlando, Florida, United States The Cordish Companies Full time
Position Overview:

The Cocktail Server plays a crucial role in delivering exceptional service within a vibrant hospitality environment. This position demands a keen attention to detail and a commitment to guest satisfaction.

Key Responsibilities:
  • Uphold professional appearance standards as outlined in the company handbook.
  • Proactively anticipate and fulfill guest needs.
  • Deliver outstanding and professional service to all patrons.
  • Present menus, respond to inquiries, and make recommendations for beverages and food items.
  • Inform guests about current food and beverage specials, including pricing.
  • Inquire about any allergies or dietary restrictions from each guest.
  • Accurately input all orders into the point-of-sale system.
  • Ensure timely delivery of food and beverages to guests.
  • Maintain cleanliness of assigned stations and the overall venue.
  • Collaborate effectively with supervisors and co-workers, demonstrating teamwork.
  • Possess comprehensive knowledge of all food and beverage offerings.
  • Serve alcoholic beverages in compliance with state regulations and alcohol awareness training.
  • Adhere to company protocols when providing bottle service.
  • Follow proper cash and payment card handling procedures.
  • Comply with health department and company sanitation standards.
  • Complete all end-of-shift financial procedures accurately.
  • Communicate guest needs to front-of-house and back-of-house staff, including managers and chefs.
  • Prepare cocktail lounge/bar and side stations, performing necessary opening and closing tasks as directed by management.
  • Ensure lounge furniture is clean and free of debris.
  • Set tables with appropriate settings.
  • Stock side stations with required supplies.
  • Report any breakage or damage to management immediately.
  • Participate in daily pre-shift meetings and training sessions.
  • Exhibit a positive and professional demeanor at all times.
  • Demonstrate knowledge of the company and its partners.
  • Support and assist fellow team members as needed.
Training Requirements:
  • Completion of in-venue cocktail server training, Alcohol Awareness Certification, and Food Handling Certification.
Qualifications:
  • Minimum of 1 year experience in a fast-paced food and beverage setting, ideally in a nightclub or lounge.
  • Familiarity with liquor brands, beer, wine, champagne, non-alcoholic beverages, glassware, preparation methods, and garnishments is preferred.
  • Must meet state legal age requirements.
  • Strong communication skills are essential.
  • Must exhibit courtesy, pleasantness, and hospitality.
  • Possession of alcohol awareness certification and/or food service permit as required by local or state regulations.
  • Able to accurately take, record, and enter guest orders using correct table and position numbers.
  • Capable of calculating split check payments and tips according to policy.
  • Availability to work nights, weekends, and holidays is required.
Physical Requirements:
  • Ability to handle, carry, or lift items weighing up to 50 pounds (e.g., barware, carts, boxes, bottles).
  • Must be able to stand and move efficiently throughout the venue during shifts.
  • Ability to bend, stoop, kneel, and lift as necessary.

This job description is not exhaustive and may be subject to change. The Cordish Companies reserves the right to modify duties and responsibilities as needed.