Automotive Service Specialist
2 weeks ago
Welcome to Matco Tools, a leader in professional automotive equipment and tool distribution. As an Automotive Service Specialist, you will play a vital role in supporting our network of independent franchised mobile distributors across the United States, Puerto Rico, and Canada.
**Competitive Salary:** $18.50/hour (afternoons) with a hiring bonus of $300 and annual company bonuses/incentives. Plus, enjoy benefits like medical, dental, vision, life insurance, 401(k) with company match, and paid time off.
**Job Description:
Key Responsibilities:- Provide exceptional customer service through inbound calls, ensuring accurate product information, pricing details, and availability updates.
- Collaborate with the Customer Service team to resolve open questions and challenges.
- Work closely with subject matter experts across departments to bridge gaps and find solutions.
- Efficiently input orders using internal software systems, maintaining accuracy and attention to detail.
- Bachelor's degree or equivalent experience in a related field.
- At least one year of call center experience or equivalent experience in dealing with customers.
- Familiarity with general automotive mechanics is a plus.
- Competitive salary and comprehensive benefits package.
- Opportunities for growth and development within the organization.
- Casual work environment with flexible hours.
- Discounts on tools and equipment.
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