Automotive Service Specialist

2 weeks ago


Stow, Ohio, United States Vontier Full time

Welcome to Matco Tools, a leader in professional automotive equipment and tool distribution. As an Automotive Service Specialist, you will play a vital role in supporting our network of independent franchised mobile distributors across the United States, Puerto Rico, and Canada.

**Competitive Salary:** $18.50/hour (afternoons) with a hiring bonus of $300 and annual company bonuses/incentives. Plus, enjoy benefits like medical, dental, vision, life insurance, 401(k) with company match, and paid time off.

**Job Description:

Key Responsibilities:
  • Provide exceptional customer service through inbound calls, ensuring accurate product information, pricing details, and availability updates.
  • Collaborate with the Customer Service team to resolve open questions and challenges.
  • Work closely with subject matter experts across departments to bridge gaps and find solutions.
  • Efficiently input orders using internal software systems, maintaining accuracy and attention to detail.
Required Skills and Qualifications:
  • Bachelor's degree or equivalent experience in a related field.
  • At least one year of call center experience or equivalent experience in dealing with customers.
  • Familiarity with general automotive mechanics is a plus.
Benefits:
  • Competitive salary and comprehensive benefits package.
  • Opportunities for growth and development within the organization.
  • Casual work environment with flexible hours.
  • Discounts on tools and equipment.


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