Hotel Operations Manager

5 days ago


Costa Mesa, California, United States Excel Hotel Group Full time
Job Summary

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the assigned property to ensure optimal performance and continuous improvement in key areas. This includes managing staff, coordinating hotel operations, and achieving profitability, guest satisfaction, and efficiency while maintaining brand standards.

Key Responsibilities
  • Maximize revenue and manage property-level expenses to achieve maximum profit.
  • Assist in preparing property budgets and forecasts.
  • Explain and manage financial activities, reconciling all financial accounts.
  • Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
  • Participate in and monitor monthly inventory of supplies and equipment, ensuring purchases are within budget and by approved vendors.
  • Work with the Director of Sales & Marketing to manage all sales activities of the property and meet revenue objectives.
  • Recruit qualified applicants and train employees in accordance with company/brand standards.
Requirements
  • 3 years of hospitality management experience, with General Manager experience preferred.
  • Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines.
  • Basic knowledge of computers and software, including ability to use email, word processing, spreadsheet software, and hotel management system.
Benefits and Perks
  • Excellent benefits package, including medical, dental, life, PTO, and more.
  • Travel discount program.
  • Opportunity to grow and promote from within.
  • Bonus plan paid twice annually.
Compensation

$75,000.00 - $80,000.00 per year.

About Excel Hotel Group

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. We are a growing hotel ownership/management company with an outstanding reputation for quality products and services. We are a privately owned family-run business that treats our associates like family. We are looking for individuals who thrive in a fast-paced environment, enjoy being at the service of others, and who do the right thing.


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