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Customer Experience Agent

2 months ago

Orlando, Florida, United States Acorn Stairlifts Full time
Job Title: Customer Support Agent

Job Summary:

Acorn Stairlifts is seeking a highly skilled and customer-focused Customer Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Respond to customer inquiries and resolve their concerns in a timely and professional manner.
  • Provide technical assistance and support to customers, including troubleshooting and resolving technical issues.
  • Escalate complex customer issues to senior team members or management as needed.
  • Document customer interactions and outcomes in our customer database.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and effective support to customers.

Requirements:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school.
  • Two to four years of related experience in customer service, technical support, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

Working Conditions:

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.