Customer Service Representative

4 weeks ago


Orlando, Florida, United States Carlos Martinez - State Farm Agent Full time
Job Description

As a Customer Service Representative for Carlos Martinez - State Farm Agent, you will be the face of our team, providing exceptional service to our customers. Your primary responsibility will be to establish and maintain strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain a deep understanding of our customers' needs and preferences.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and resolving issues in a timely manner.
  • Collaborate with the team to identify opportunities for growth and improvement, implementing strategies to enhance customer satisfaction and loyalty.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving and analytical skills, with a focus on customer satisfaction.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

We are seeking a highly motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional service and building strong relationships, we encourage you to apply.



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