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Customer Experience Associate

2 months ago

Richmond, Virginia, United States Conduent Business Services Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional service to our clients, handling and resolving customer inquiries, and working collaboratively with our team to achieve our goals.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and other channels
  • Resolve customer issues and concerns in a professional and courteous manner
  • Work collaboratively with our team to achieve our service level agreements and quality standards
  • Participate in ongoing training and development to improve your skills and knowledge

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience, preferably in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Conduent is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation to apply for or compete for employment with Conduent, please contact us at [insert contact information].