Customer Service Lead

2 weeks ago


Grand Rapids, Michigan, United States SpartanNash Full time
Job Summary

We are seeking a highly skilled Customer Service Lead to join our team at SpartanNash. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring the financial best interests of the store are met.

Key Responsibilities
  • Accurately process all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure return-to-stock items are handled promptly and in an orderly manner, with a focus on perishable items.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
Requirements
  • High school graduate or equivalent (GED).
  • Proficient computer skills, including email and spreadsheets.
  • Ability to read, write, comprehend, and interpret documents.
  • Accounting/Bookkeeping skills and ability to interpret/analyze financials.
  • Ability to develop and manage budgets, delegate, direct, and implement.
  • Suggestive selling and knowledge of products.
  • Detail-oriented and able to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
About SpartanNash

SpartanNash is a food solutions company that delivers ingredients for a better life through customer-focused innovation. We are proud to offer a robust and competitive Total Rewards benefits package and are an Equal Opportunity Employer that celebrates diversity and believes employing a diverse workforce is key to our success.


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