Customer Service Representative
3 hours ago
Triad Service Center, a leading provider of parts, warranty, maintenance, and service for commercial equipment, is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a Service Assistant, you will play a critical role in delivering exceptional customer service, working closely with technicians, and ensuring seamless communication with customers.
Key Responsibilities:- Discuss service, parts, and repair needs with technicians
- Work through questions and concerns with customers
- Maintain a positive, customer-focused attitude
- Develop effective communication skills, both written and verbal
- Ability to follow through with customers, technicians, and team members
- Be engaging, active, and organized
- Computer skills, intermediate level, including Microsoft Office 365
- Medical, dental, and vision coverage
- Flexible spending account - medical and dependent care
- 401K plan with company match
- Company-paid life insurance and voluntary life insurance options
- Company-paid short-term disability benefits and voluntary long-term disability benefits
- Paid holidays and generous paid time off schedule
- Wellness resources and more
Compensation will be negotiated based on experience. We encourage entry-level persons with higher-level education or equal experience to apply, including those with 1-2 years in a retail sales setting with management duties.
Please visit our website to learn more about our company and this opportunity.
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