Customer Service Representative

3 hours ago


Grand Rapids, Michigan, United States Triad Service Center Full time
Service Assistant Opportunity

Triad Service Center, a leading provider of parts, warranty, maintenance, and service for commercial equipment, is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a Service Assistant, you will play a critical role in delivering exceptional customer service, working closely with technicians, and ensuring seamless communication with customers.

Key Responsibilities:
  • Discuss service, parts, and repair needs with technicians
  • Work through questions and concerns with customers
  • Maintain a positive, customer-focused attitude
  • Develop effective communication skills, both written and verbal
  • Ability to follow through with customers, technicians, and team members
  • Be engaging, active, and organized
  • Computer skills, intermediate level, including Microsoft Office 365
Benefits:
  • Medical, dental, and vision coverage
  • Flexible spending account - medical and dependent care
  • 401K plan with company match
  • Company-paid life insurance and voluntary life insurance options
  • Company-paid short-term disability benefits and voluntary long-term disability benefits
  • Paid holidays and generous paid time off schedule
  • Wellness resources and more

Compensation will be negotiated based on experience. We encourage entry-level persons with higher-level education or equal experience to apply, including those with 1-2 years in a retail sales setting with management duties.

Please visit our website to learn more about our company and this opportunity.



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