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Customer Service Lead

2 months ago

Grand Rapids, Michigan, United States D&W Fresh Market Full time
{"Job Title": "Customer Service Lead", "Job Summary": "We are seeking a highly skilled Customer Service Lead to join our team at D&W Fresh Market. As a Customer Service Lead, you will be responsible for providing exceptional customer service, supervising front-end operations, and ensuring that all transactions are accurate and efficient.

Responsibilities:

* Provide and maintain a high standard of customer service in the store's front-end operations
* Supervise and direct all front-end activities in the absence of the Customer Service Manager
* Ensure that all transactions are accurate and efficient
* Train others to perform all department activities and functions
* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels
* Handle spoiled/damaged products per established guidelines
* Maintain a clean, attractive, and well-stocked department
* Follow all PPE and Safety Guidelines
* Follow all Food Safety and Cleaning Expectations
* Follow Guest Experience Guidelines

Requirements:

* High school graduate or equivalent (GED)
* Proficient computer skills (email, spreadsheets, etc)
* Ability to read, write, comprehend, and interpret documents
* Accounting/Bookkeeping skills
* Interpret/Analyze Financials
* Develop/Manage Budgets
* Delegate/Direct/Implement
* Suggestive Selling/Knowledge of Products
* Detail Oriented

Physical Requirements:

* May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
* The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently
* While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions
* The noise level in the work environment is usually low to moderate

As part of our People First culture, D&W Fresh Market is proud to offer a robust and competitive Total Rewards benefits package.

D&W Fresh Market is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.