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Customer Service Lead

2 months ago

Grand Rapids, Michigan, United States D&W Fresh Market Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Lead to join our team at D&W Fresh Market. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the financial best interests of the store.

Key Responsibilities
  • Provide and maintain a high standard of customer service in the store's front-end operations
  • Supervise and direct all front-end activities in the absence of the Customer Service Manager
  • Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements
  • Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items
  • Train others to perform all department activities and functions
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels
  • Handle spoiled/damaged products per established guidelines
  • Maintain a clean, attractive, and well-stocked department
  • Follow all PPE and Safety Guidelines
  • Follow all Food Safety and Cleaning Expectations
  • Follow Guest Experience Guidelines
Requirements
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.