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Customer Service Lead

2 months ago

Grand Rapids, Michigan, United States Circle K Full time
Lead Customer Service Representative

At Circle K, we're looking for a skilled and motivated Lead Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading by example.

Key Responsibilities:
  • Provide prompt and courteous customer service, ensuring a positive experience for every customer
  • Train and assist new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed
  • Perform shift supervision, ensuring the store is running smoothly and efficiently
  • Complete all store merchandise build-to's, ensuring accurate inventory levels
  • Receive and verify vendor deliveries, ensuring timely and accurate receipt of merchandise
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package