Client Success Manager

2 days ago


South Jordan, Utah, United States Executech Full time
Job Title: Client Success Manager

At Executech, we are seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, retention, and successful outcomes.

Key Responsibilities:
  • Develop and nurture positive relationships with clients, acting as their primary point of contact.
  • Proactively manage client accounts by regularly communicating with clients, conducting technical business reviews, and identifying opportunities to add value.
  • Collaborate with internal teams to ensure the timely and efficient delivery of MSP services to clients.
  • Identify opportunities to expand the scope of services offered to clients and work closely with the technical team to upsell or cross-sell additional services.
  • Serve as the client's advocate within the organization, representing their interests and needs.
  • Proactively manage contract renewals and negotiate terms and pricing with clients.
Requirements:
  • A bachelor's degree in a relevant field such as business administration, communications, computer science, information technology, or equivalent IT working experience.
  • Technical Knowledge – familiarity with basic IT and networking (not required but a plus).
  • Experience managing a Book of Business where you are responsible for maintaining client re-occurring revenue.
  • Interpersonal and Communication skills in oral and written form working with external and internal clients demonstrating a Dynamic, Engaging, and Decisive Personality.
  • Industry experience (not required but a plus)
  • Project Management
  • Organization; Detail-Oriented
  • Adaptability and Problem-Solving – exhibit "Extreme Ownership"
  • Time Management skills – weekly planning (calendaring) and prioritizing tasks, and deliverables.
  • Microsoft Office Suite proficiency
  • ConnectWise familiarity (not required but a plus)
Working Environment:

A combination of work from home, work from office, and work on-site at client offices. Office in a temperature-controlled environment. Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue.

This is a full-time position. Typical work hours are Monday – Friday 8:00 am to 5:00 pm. Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays.



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