Customer Service Support Representative
5 days ago
**About Freedman Seating Co.**
We are a leading manufacturer of transportation seating products, with over 120 years of experience.
**Job Summary**
The Customer Service Support Representative plays a critical role in ensuring that all administrative customer needs are promptly addressed.
**Key Responsibilities**
- Respond to Project Coordinator requests, orders, questions, and concerns
- Accurately enter customer sales orders, quotes, and returns
- Address basic technical support questions
- Receive inbound calls and respond to calls as appropriate
- Promptly resolve customer service issues to the customer's satisfaction
- Create and maintain customer accounts in the database
- Perform administrative duties, reports, and special projects associated with Customer Support
**Requirements**
- At least 1 year of work experience in Customer Support
- Impeccable attention to detail with strong organizational skills
- Exceptional communication skills and professional presence
- Innovative problem solver, results-minded, and solution-focused
- Effective team player with the ability to work independently
- Strong keyboarding skills
- Proficient in MS Office Suite
- Bilingual, a plus
- Prior experience in a manufacturing environment, a plus
- Knowledge of ERP software systems, a plus
**Benefits and Culture**
We offer a comprehensive benefits package, including medical, dental, vision, paid vacation and sick time, and optional 401K. Our mission is to produce excellent transportation seating products with impeccable service that exceeds customer expectations.
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