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Customer Service Support Representative
2 months ago
We are seeking a dedicated Customer Service Support Representative to join our esteemed foodservice distribution organization. This role is pivotal in ensuring customer satisfaction and fostering strong relationships within our team.
Key Responsibilities
- Engage with customers through various channels including in-person, telephone, and electronic communication.
- Deliver informed responses to inquiries regarding products, pricing, and stock availability.
- Assist the external sales team with their operational needs.
- Process orders, address customer concerns, and ensure timely follow-ups.
- Identify customer requirements through attentive listening and observation, recommending suitable solutions.
- Leverage company resources effectively to fulfill customer demands.
- Uphold professional relationships both internally and externally, aligning with our core values and ethical standards.
Qualifications
- Previous experience in a similar role is advantageous but not mandatory.
- A high school diploma or equivalent is required.
- Proficiency in using computer systems is essential.
- Ability to manage multiple tasks, prioritize effectively, and stay organized.
- A strong customer service mindset with excellent sales aptitude.
- Capability to cultivate enduring relationships with clients, suppliers, and colleagues.
- Outstanding verbal and written communication skills.
- Familiarity with the foodservice sector is a plus.
- Willingness to travel as needed.
Employee Benefits
- 401(k) plan with company contribution.
- Comprehensive dental coverage.
- Vision insurance options.
- Health insurance benefits.
- Paid time off for vacations and holidays.
- Career growth opportunities.
