Technical Training Specialist
4 days ago
We are seeking a skilled Technical Training Specialist to join our team at Serigor Inc. in Washington, DC. As a Senior Business Analyst Trainer, you will be responsible for maintaining business process flow diagrams, learning new applications, developing training materials, and delivering training.
The estimated salary for this position is $120,000 - $150,000 per year, based on the job requirements and location.
Key Responsibilities:
- Maintain comprehensive business process flow diagrams to document and visualize workflows that are supported by new software applications.
- Collaborate with Product Owners to understand business processes, watch demonstrations, and develop training material for staff.
- Identify channels to deliver training to staff, including videos, tipsheets, contextual help, and others.
- Training and organizational change management.
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Required Skills and Qualifications:
- Bachelor's degree in a related field (BA/Trainer).
- Project management skills with the ability to prioritize tasks and meet deadlines.
- MS Office/suites experience.
- Hands-on end-user training on Dynamics 365.
- Developing training materials, including user guides, videos, and other instructional resources.
- Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria.
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