Technical Training Specialist

4 days ago


Washington, Washington, D.C., United States Serigor Inc. Full time
Job Description

We are seeking a skilled Technical Training Specialist to join our team at Serigor Inc. in Washington, DC. As a Senior Business Analyst Trainer, you will be responsible for maintaining business process flow diagrams, learning new applications, developing training materials, and delivering training.

The estimated salary for this position is $120,000 - $150,000 per year, based on the job requirements and location.

Key Responsibilities:

  • Maintain comprehensive business process flow diagrams to document and visualize workflows that are supported by new software applications.
  • Collaborate with Product Owners to understand business processes, watch demonstrations, and develop training material for staff.
  • Identify channels to deliver training to staff, including videos, tipsheets, contextual help, and others.
  • Training and organizational change management.
  • Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
  • Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Required Skills and Qualifications:

  • Bachelor's degree in a related field (BA/Trainer).
  • Project management skills with the ability to prioritize tasks and meet deadlines.
  • MS Office/suites experience.
  • Hands-on end-user training on Dynamics 365.
  • Developing training materials, including user guides, videos, and other instructional resources.
  • Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria.


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