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Dental Insurance Coordinator

2 months ago

Richmond, Virginia, United States Foundation Endodontics Full time
About Us

Foundation Endodontics is a leading dental practice specializing in endodontics. We are dedicated to providing high-quality dental care and ensuring our patients' comfort throughout their treatment. Our team of experienced professionals is committed to delivering exceptional endodontic services.

Job Description

The Benefits Coordinator plays a crucial role in our practice by managing patient insurance benefits, facilitating communication between patients and insurance companies, and ensuring accurate billing and reimbursement. The ideal candidate will possess a strong understanding of dental insurance plans, excellent organizational skills, and a high level of customer service.

Key Responsibilities:
  • Verify Patient Insurance Benefits: Verify patient insurance benefits and eligibility prior to appointments.
  • Communicate with Insurance Companies: Communicate with insurance companies to obtain detailed information regarding coverage, benefits, and pre-authorization requirements.
  • Accurate Insurance Information: Accurately input and update insurance information in the practice management software.
  • Patient Education: Educate patients about their insurance coverage, benefits, and financial responsibilities.
  • Estimate Out-of-Pocket Costs: Provide patients with estimates of out-of-pocket costs for procedures.
  • Insurance-Related Inquiries: Assist patients with insurance-related inquiries and resolve any issues or discrepancies.
  • Insurance Claims: Prepare and submit insurance claims for endodontic services in a timely manner.
  • Follow-up on Unpaid Claims: Follow up on unpaid or denied claims, ensuring prompt resolution and payment.
  • Post Insurance Payments: Post insurance payments and adjustments to patient accounts accurately.
  • Financial Arrangements: Discuss financial arrangements and payment options with patients.
  • Payment Plans: Set up payment plans for patients as needed.
  • Collect Patient Payments: Collect and process patient payments, including co-pays and deductibles.
  • Patient Records: Maintain accurate and up-to-date patient records, including insurance information and communication logs.
  • Compliance: Ensure compliance with HIPAA and other regulatory requirements related to patient information and billing practices.
  • Stay Informed: Stay informed about changes in insurance policies and procedures.
  • Front Desk Duties: Assist with front desk duties, including scheduling appointments and answering phone calls, as needed.
  • Collaboration: Collaborate with the clinical team to ensure a smooth patient flow and exceptional patient experience.
  • Staff Meetings: Participate in staff meetings and training sessions to stay current with practice policies and procedures.
Qualifications:
  • Education: High school diploma or equivalent; associate's degree or certification in healthcare administration or related field preferred.
  • Experience: Previous experience as a benefits coordinator or in a similar role within a dental or medical practice.
  • Knowledge: Strong knowledge of dental insurance plans, billing procedures, and coding.
  • Skills: Proficient in using practice management software and Microsoft Office Suite.
  • Communication: Excellent communication and interpersonal skills.
  • Organizational: Detail-oriented with strong organizational and problem-solving abilities.
  • Teamwork: Ability to work independently and as part of a team.
Benefits:
  • Competitive Compensation: Competitive compensation based on experience.
  • Health Insurance: Employer-supported health insurance program.
  • Life Insurance: Employer-supported life insurance program.
  • Holidays: Six paid holidays per year.
  • Continuing Education: Continuing education opportunities.
  • Team Environment: A supportive and friendly team environment.
  • Professional Growth: Opportunities for professional growth and development.
  • Employee Incentives: Quarterly employee incentive program.
  • Team-Building: Quarterly team-building excursions.