Vehicle Rental Sales Consultant

2 weeks ago

Chicago, Illinois, United States SIXT USA Full time
Job Overview

Company Overview:
Sixt Rent a Car is synonymous with dynamic mobility solutions and customer-centric services. We are pioneers in innovation, delivering high-quality customer service, premium offerings, and a seamless rental experience. With nearly $3 billion in revenue and operations in over 100 countries, we proudly stand as a global leader in the car rental sector. Our remarkable growth trajectory in the USA, exceeding 30% in recent years, opens up exciting career prospects for the right individuals.

Position Summary:
The role of a Rental Sales Agent offers a unique opportunity to excel in a sales-driven environment while providing exceptional customer service. You will play a pivotal role in exceeding customer expectations by not only fulfilling their rental requirements but also introducing them to additional products and services that enhance their overall experience.

Key Responsibilities:

  • Enhance every rental interaction by actively promoting and selling additional vehicles and optional extras tailored to each customer's preferences.
  • Deliver outstanding customer service throughout all interactions, ensuring satisfaction and fostering loyalty.
  • Meet and exceed sales targets while maintaining high service standards to contribute to the team's success.
  • Perform administrative tasks, including maintaining daily checklists to support efficient branch operations.
  • Communicate effectively via phone and email, embodying our commitment to friendly and helpful service.
  • Collaborate with the branch team to manage vehicle returns efficiently and ensure quick turnaround times.
  • Adapt to other assigned responsibilities as necessary to support our dynamic business environment.
  • Achieve and surpass sales goals, which is a fundamental aspect of this position.

Qualifications:

  • High school diploma or GED.
  • At least 1 year of experience in customer service or sales.
  • Must be at least 21 years old and possess a valid driver's license with a clean driving record.
  • Experience in meeting sales quotas or working in commission-based roles is preferred.
  • Exceptional interpersonal and relationship-building skills.
  • Ability to adhere to defined service and sales processes.
  • Strong verbal and written communication abilities.
  • Excellent organizational skills and the capacity to manage multiple tasks.
  • Ability to handle stressful or unusual situations with grace and enthusiasm to maintain excellent customer service.
  • Basic computer navigation skills and familiarity with Microsoft Office applications.
  • Willingness to work 40 hours per week, including day and/or evening shifts.
  • Position may require some travel, including air travel.
  • Must be willing to wear company uniforms.
  • Authorization to work in the United States without requiring sponsorship now or in the future.
  • Proficiency in additional languages is a plus.

Compensation and Benefits:
We offer a comprehensive benefits package, including paid vacation, medical, dental, vision, and 401(k) plans, along with Short-Term and Long-Term Disability, Basic Life and Supplemental Life benefits, and opportunities for future growth within the company.

Inclusivity Statement:
At Sixt, we take pride in fostering an inclusive and unique work environment. We are an Equal Opportunity-Affirmative Action Employer, welcoming applicants from diverse backgrounds, including minorities, women, men, individuals with disabilities, veterans, and those of various gender identities and sexual orientations.

About the Department:
Our Branches & Operations division serves as the primary point of contact for our customers, whether through phone, app, or directly in our branches. This entails providing premium service, offering advice and sales, and managing the rental process of our premium fleet. Working as part of a team facilitates effective communication about our products, helping to find the best solutions for our customers while managing daily operations efficiently.

About Us:
We are a leading global mobility service provider with sales of €3.07 billion and a workforce of around 9,000 employees worldwide. Our mobility platform combines various services, including car rental, car sharing, cab services, and car subscriptions, granting our customers access to a vast fleet and numerous partners. At Sixt, delivering a first-class customer experience and outstanding service is our top priority, driven by true entrepreneurship and long-term stability.

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