Global UXUI Experience Design Director
1 week ago
Job Summary:
The Global UXUI Experience Design team at Universal Orlando Resort is seeking a highly skilled and experienced Director to lead the development of innovative and immersive experiences across our destinations and platforms. As a key member of our leadership team, you will be responsible for driving guest and team member experience strategies, overseeing a mid-size team, and collaborating with cross-functional partners to deliver exceptional experiences.
Key Responsibilities:
- Customer Experience: Develop strategies and design solutions that support the UDX Global Experience Design vision across the consumer journey, focusing on identifying customer pain points, removing friction, and improving the user experience.
- Department Leadership & Collaboration: Lead teams to define and develop user-centered design experiences in partnership with Marketing & Sales, Universal Creative, Products & Experience, and Digital & Technology teams across all Global platforms.
- Vendor Management: Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation.
- Budget & Process Management Tools: Manage time tracking, financial responsibilities relative to budget allocation of direct reports.
Requirements:
- Bachelor's degree required.
- 10+ years of experience with demonstrated leadership in digital design as a creative, Information Architecture, UX, CD, or visual designer in a progressive technology enablement, innovation, or marketing organization.
- Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement and loyalty programs is a plus.
- Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply.
- Strong background in stakeholder and partner management along with cross-functional collaboration.
Additional Information:
This role will be managing a team who consist of a internal, contract, and design agency talent. We have a hybrid work week with 3 days required in the office.
Your talent, skills, and experience will be rewarded with a competitive compensation package.
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