Administrative Assistant II

4 weeks ago


Tampa, Florida, United States Peoples Gas System Full time

Job Summary

We are seeking an experienced Administrative Assistant II to join our team at Peoples Gas System. The successful candidate will be responsible for performing a variety of administrative tasks, including data maintenance, reporting, and customer service.

Key Responsibilities

  • Communicate with internal and external customers, responding to inquiries and resolving customer service complaints.
  • Perform data maintenance and reporting tasks, including creating charts, graphs, and databases.
  • Prepare and process invoices and time administration tasks, including tracking time keeping data and creating requisitions.
  • Handle gas account and gas facility research and administration tasks, including requesting demolitions and easements.
  • Research, update, and maintain customer information and order systems.
  • Assist with work coordination tasks, including answering call center calls and distributing workload to field technicians.
  • Maintain files and record keeping activities.

Requirements

  • High School Diploma or GED.
  • Minimum of 2 years of administrative and/or customer service experience.
  • Strong interpersonal, customer service, and communication skills.
  • Ability to operate a variety of office equipment and software applications.
  • Ability to review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.
  • Ability to manage and prioritize multiple assignments.

Preferred Qualifications

  • Associate's degree from an accredited college.
  • Administrative experience in a utility environment.
  • PGS Local Operations and/or PGS Contact Center/Customer Service experience.
  • Experience with utilities operations specific software systems.

Physical Demands

  • Ability to independently operate a motor vehicle in a safe manner.
  • Ability to independently enter/exit a motor vehicle as required.
  • Ability to walk, stand, or sit for extended periods of time.
  • Ability to bend and/or stoop requiring full use of the lower extremities and back muscles.
  • Ability to grasp/handle small hand tools and other objects by applying pressure with fingers and palms.

Leadership Competencies

  • Speaks up on Safety, Health, and the Environment.
  • Takes Ownership and Acts with Integrity.
  • Drives Business Excellence for Customers.


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