Administrative Assistant II
4 weeks ago
Job Summary
We are seeking an experienced Administrative Assistant II to join our team at Peoples Gas System. The successful candidate will be responsible for performing a variety of administrative tasks, including data maintenance, reporting, and customer service.
Key Responsibilities
- Communicate with internal and external customers, responding to inquiries and resolving customer service complaints.
- Perform data maintenance and reporting tasks, including creating charts, graphs, and databases.
- Prepare and process invoices and time administration tasks, including tracking time keeping data and creating requisitions.
- Handle gas account and gas facility research and administration tasks, including requesting demolitions and easements.
- Research, update, and maintain customer information and order systems.
- Assist with work coordination tasks, including answering call center calls and distributing workload to field technicians.
- Maintain files and record keeping activities.
Requirements
- High School Diploma or GED.
- Minimum of 2 years of administrative and/or customer service experience.
- Strong interpersonal, customer service, and communication skills.
- Ability to operate a variety of office equipment and software applications.
- Ability to review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.
- Ability to manage and prioritize multiple assignments.
Preferred Qualifications
- Associate's degree from an accredited college.
- Administrative experience in a utility environment.
- PGS Local Operations and/or PGS Contact Center/Customer Service experience.
- Experience with utilities operations specific software systems.
Physical Demands
- Ability to independently operate a motor vehicle in a safe manner.
- Ability to independently enter/exit a motor vehicle as required.
- Ability to walk, stand, or sit for extended periods of time.
- Ability to bend and/or stoop requiring full use of the lower extremities and back muscles.
- Ability to grasp/handle small hand tools and other objects by applying pressure with fingers and palms.
Leadership Competencies
- Speaks up on Safety, Health, and the Environment.
- Takes Ownership and Acts with Integrity.
- Drives Business Excellence for Customers.
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