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Roadside Assistance Coordinator

2 months ago

Detroit, Michigan, United States Calo Companies Full time
Job Overview

Position: Towing Dispatcher

Company: Calo Companies

Salary: Based on experience

Calo Companies is seeking a reliable and friendly individual to enhance our operations and client relationships in the towing sector. In this role, you will collaborate closely with the lead tow truck operator to secure clients, assist with service inquiries, and provide essential information to drivers for effective service delivery.

Key Responsibilities:

  • Answering calls from drivers, clients, and relevant authorities
  • Connecting drivers with necessary resources and towing firms
  • Assessing the safety of roadside situations
  • Timely communication of vital information to tow truck drivers and team members
  • Collaborating with co-dispatchers and drivers to ensure prompt and safe service
  • Maintaining client logs and processing necessary paperwork
  • Previous experience in the towing industry is advantageous but not mandatory
  • Familiarity with towing/dispatch software applications is a plus
  • Strong written and verbal communication skills
  • Basic math skills and a keen attention to detail
  • Ability to work independently and manage assigned tasks
  • Other responsibilities as assigned

Work Schedule:

Monday through Friday, 7:00 AM to 5:00 PM

Compensation:

Pay is commensurate with experience, and this is a full-time, year-round position.

Benefits:

  • Health, Dental, and Vision Insurance
  • Short-term disability coverage
  • 401(k) plan with a company match
  • Paid vacation time
  • Holiday pay