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Front Desk Manager

2 months ago

Gretna, Louisiana, United States Hotel 360 Full time
Job Summary

Hotel 360 is seeking a highly skilled and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Services: Welcome and register guests, provide information about hotel services and amenities, and respond to guest requests and concerns in a prompt and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and maintaining accurate records of guest accounts.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, including housekeeping and food and beverage, to ensure seamless operations and provide exceptional guest service.
Requirements
  • Customer Service: Provide exceptional customer service, responding to guest requests and concerns in a prompt and professional manner.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless operations and provide exceptional guest service.
  • Attention to Detail: Maintain accurate records of guest accounts and ensure that all front desk operations are conducted in a timely and efficient manner.
What We Offer

Hotel 360 offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.