Hotel Operations Manager
1 month ago
At Hotel 360, we are seeking a highly skilled and experienced Front Office Manager to join our team. The successful candidate will be responsible for overseeing the front desk operations, ensuring efficient and profitable service delivery.
Key Responsibilities:
- Supervise and manage front desk staff to ensure excellent guest service and satisfaction.
- Oversee front desk shifts, ensuring seamless operations and adherence to brand standards.
- Act as liaison between front desk staff, clerks, and General Manager, promoting effective communication and collaboration.
- Participate in hiring, training, and evaluating front desk personnel, ensuring they meet the required standards.
- Implement policies and procedures for front desk operations, ensuring compliance with brand standards and company policies.
- Check in and check out guests efficiently, ensuring accurate room assignments and billing.
- Handle guest complaints and problems, exceeding guest expectations and promoting a positive experience.
- Monitor and respond to guest comments on brand sites and third-party platforms.
- Operate front desk software, maintaining accurate records of room availability and guest accounts.
- Maintain a balanced cash/billing drawer, ensuring accurate financial transactions.
Requirements:
- Excellent customer service skills and ability to work independently and with others.
- Good communication skills, with the ability to give and follow verbal and written instructions.
- Attention to detail and ability to multitask, with a focus on delivering exceptional guest service.
- 2 years of previous hotel experience, with a proven track record of success in a front office role.
Why Join Our Team?
At Hotel 360, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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